The Doctors and staff at Mount Forest Chiropractic are dedicated to the health and safety of everyone.
It is under the direction of the Ministry of Health, Public Health Ontario, the Chief Medical Officer of Health, the College of Chiropractors of Ontario, and because of our own desire to ensure the health and safety of all, that we will be maintaining the following policies and procedures.
It is preferred that appointments be scheduled prior to arrival. Please contact our office by phone (519.323.2960), or email.
Once you have a scheduled appointment, you are expected to arrive 5-10 minutes prior to the appointment time in order to allow for screening. Physical distancing between patients and staff is practiced. The number of people within each treatment room and within the building are monitored and regulated according to a variety of factors.
If you are a new patient to our office, or you require a more detailed discussion with the Doctor to better understand your complaint (e.g. you have not been receiving care at our office for an extended period, or you have a new complaint), the staff will arrange a longer appointment time that is suitable for your needs. If you have a preference to minimize the amount of time at our office, we can arrange a virtual appointment (conducted by Zoom call or a phone call).
To access the forms required in our office prior to your first visit, please visit our forms page or ask to have the staff email you our forms.
Upon arrival at our office, our staff will review the screening questions for any changes before you enter. If you have any one symptom or condition during screening, you will be unable to attend and/or referred for testing. Please refer to our website for further clarification of the screening that we are directed to do.
You are required to wear a mask for the entire time that you are in our office. We encourage you to bring your own mask, or we will provide one to you (at the cost we purchase our masks). If you are concerned about a pre-existing respiratory condition that can be worsened with the use of a mask, please alert the staff when making your appointment.
Please continue to be mindful of physical distancing throughout your visit. Our staff will be assisting you as much as possible, but please do not approach the staff at any time.
All relevant surfaces are properly sanitized before you enter the office. Please feel free to ask us how we reduce risks with our cleaning procedures.
Payments can be made by Debit card (we have a tap enabled device), and e-transfer, cash or cheques. We do not have the ability to accept credit cards. We have the ability to direct bill many extended health care insurers; please ask staff if this applies to you.